Frequently asked questions
Why are some patients seen ahead of me?


Our doctors respond to calls to see patients with eye emergencies, and sometimes we may have to ‘triage’ patients according to the urgency of their eye condition. Often we may have to see patients who have had recent surgery on their eye. This can impact on patients who may have been given a routine appointment several months in advance.

We make our best efforts to avoid delays to our patients. It is advisable to allocate 2-3 hours for your appointment, especially if it is your initial appointment with us.

Please notify us of time constraints you may have when you attend your appointment.

Delays are regrettable, but please bear in mind that if you are experiencing an eye emergency or have had recent surgery with us you will be given the priority you require.


Does the practice bulk bill patients?


In order to provide and maintain a comprehensive eye specialist service, including the latest technology, and with a caring ‘hands on’ approach we are unable to provide bulk billing for our patients.

Unfortunately government medicare rebates have not kept pace with inflation and the costs of providing medical services. (see also link to AMA website ‘why is there a gap’?) https://ama.com.au/ama-gaps-poster
We are here to help and provide the utmost care for our patients. Please discuss any issues or questions you have regarding costs with our helpful staff.


Will my private insurance cover the consultation?


Private health insurance does not cover the cost of outpatient doctor attendances. Private health insurance applies to hospital stays and procedures.


What is a visual field test and why is it necessary?


Visual field testing (quantitative perimetry) is an important test of visual function, particularly for monitoring the progress of patients with glaucoma or evaluating people who potentially may have glaucoma.

It is important to remember that Glaucoma can be asymptomatic until very late in the disease, and visual field testing can pick up areas within the peripheral vision which already may have been effected by glaucoma without the patient being aware of it.

Doing visual field tests over time is one of the ways that we can check to see whether your treatment for glaucoma is effective or not.
Visual field tests are also done for the investigation of other conditions that can affect the peripheral vision.

There is a medicare rebate for visual field tests – patients are entitled to a medicare rebate towards the cost of having a visual field test twice within a 12 month period.

Why do I have to do a visual field test again if I have already done it before?

Please also see answer to the previous question. Patients who are on treatment for glaucoma or being evaluated for potentially having glaucoma should have regular visual field tests to monitor the progress of their condition.


What is an OCT?


OCT, or optical coherence tomography, is an exciting new development for the investigation of retinal disorders. In particular it gives us valuable information about your macula (a specialised part of the retina responsible for all our fine vision, and which can be effected by disease such as macular degeneration and other disorders) and optic nerve (the nerve that conveys visual information to the brain, and the principal site of damage in glaucoma)

The procedure is relatively quick and non-invasive. It will scan the back of your eye and give anatomical detail to supplement our clinical examination of your eyes.

Unfortunately there is no medicare rebate available for OCT scans.